Refund policy

This policy explains when the ClubHam MEMBER membership contribution can be refunded and how to request it. It complements the Terms of use.

ClubHam is maintained and operated by ITRK Tecnologia da Informação Ltda, Brazilian company registration (CNPJ) 29.432.024/0001-00, headquartered in Curitiba, PR, Brazil.

1. Who processes the payment

The membership contribution is charged by ITRK Tecnologia da Informação Ltda through PayPal, which processes the payment with your PayPal account or a card and carries out the refund. The amount is charged in Brazilian reais (BRL), at the day's exchange rate shown when you confirm the payment. ClubHam neither receives nor stores your card details.

2. 14-day cancellation

You can request a full refund within 14 days of the payment date, without giving a reason. This applies to any number of contributions (years of membership) paid at once.

3. After 14 days

After that period the contribution is not refunded, not even in part for the remaining membership time — except where the law of your country guarantees that right or in the cases of item 4. The membership remains valid until the paid-up date determined by the payments still in force.

4. Incorrect charges

Duplicate charges, an amount different from the one shown at checkout, or a platform failure that prevents the use of member features are refunded at any time, once verified. A difference caused by converting the amount in reais into your card's currency is not an improper charge.

5. How to request

Through the Contact form, giving your account's e-mail address and the payment date. The refund is made through PayPal, to the same payment method and for the same amount in reais that was charged, and the time it takes to appear on your statement depends on your bank or card issuer.

6. What happens to the membership

With the refund, the refunded years no longer count in the calculation of the paid-up date, and the account may return to the limits of non-members if there are no other valid contributions. Your data is not deleted: contacts, operations and cards remain in the account if it returns to non-member status.

7. Card chargebacks

Before disputing the charge with your bank, request the refund through the channels in item 5, as it is usually faster. While a dispute is open, the membership is suspended.

8. Donations

Donations are voluntary, also made through PayPal, and do not give access to member features. They are not refunded, except for an amount error or duplicate reported within 14 days through the Contact form.

9. Changes

This policy may change without prior notice.
The version published on the date of your payment applies.